New York Turtleneck Ellie Mae Studios

Speedy Shipping and professional packaging

We are able offer many shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff will package each item according to our strict requirements. Your goods are thoroughly checked and secured properly prior to shipping. We deliver to thousands of customers every day from all over the world. This shows our commitment to become the biggest online retailer on earth. There are distribution centers as well as warehouses located in Europe and in the USA.

Note: Orders with more than one item are assigned a specific processing time based on the individual product.

Prior to shipment, we examine the items ordered thoroughly before sending the items. Most orders are now shipped within 48 hours. Expected delivery time is between 3-7 days.

Returns

We do not manage the stock at our factory and warehouse. Therefore, the actual inventory could alter at any time. Please be aware that it's possible that your order will be out of stock after you have made the order.

Our policy is valid for a period of 30 days. If you don't receive your product within 30 days, we're not able to provide the option of a refund or exchange.

In order to be eligible for a return, your product must be unopened and in the same condition as you received it in. The item should be in the original packaging.